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When it comes to cancellation policies, Viking River Cruises has established a comprehensive framework that aims to protect both the company and its customers. The policy takes into account various factors such as the timing of the cancellation, the type of cruise, and any additional services or packages that have been booked. It is important to note that Viking River Cruises’ cancellation policy may vary depending on the specific cruise package or promotional offer, so it is always recommended to review the terms and conditions at the time of booking.
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If you have insurance through Viking and cancel under their cancel for any reason clause, the monies go toward a future cruise voucher you do not get a refund. The Travel Protection Plan, offered by Viking and administered by Trip Mate, a Generali Global Assistance & Insurance Services brand, provides additional peace of mind by covering many unforeseen circumstances that may arise before or during your trip. We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favor of them and anyone they allow to use the photo. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. EUROPE OPERATORSThe river cruise ships and/or river cruises in this location include but are not limited to those operated by Viking River Cruises Ltd., Viking River Tours Ltd., Viking Croisières S.A., Duoro Azul S.A.
Silversea Cruises
For more detailed information, please refer to Viking Ocean Cruises’ official refund policy on their website. SERVICES PROVIDED BY AIRLINESViking reserves the right to choose the air carrier, routing and city airport from each gateway city for passengers booking air through Viking. Viking may utilize contracted block space as outlined by each specific carrier, therefore all flights and routings may not be available.
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Viking Ocean Cruises’ refund policy offers a fair and reasonable approach to cancellations and modifications, providing guests with the flexibility they may need. For further information and specific details regarding Viking Ocean Cruises’ refund policy, guests are encouraged to visit the official Viking Ocean Cruises website. The website provides comprehensive information on cancellation policies, refund eligibility, and other important details that guests may need to know.
TIPSIt is customary to give cruise gratuities, subject to your satisfaction of services rendered. ‘We have another we booked earlier this year for 2023 that says we have to notify them at least 14 days before to activate the worry free vouchers. It does not say like other lines that you have to sail by in 24 months. Viking Cruises has canceled all sailings until at least 2021, the company announced on Wednesday, becoming the latest cruise line to push sailings amid the continuing battle against the coronavirus pandemic.
Regent Seven Seas Cruises
Flight schedules/seat assignments may be changed or cancelled without prior notice at anytime. Viking will attempt to accommodate guests traveling together, however this cannot be guaranteed. Contact your airline directly to confirm seat assignments, baggage charges, request special meals and reconfirm your flights, check-in procedures and carry-on limitations. Any changes (including name changes) made to booking or issued airline ticket will incur a $50 per ticket change fee, plus any charge fee incurred by the subject air carrier. Any additional costs including costs for optional services purchased or penalties for cancellations/rebookings will be made at the guest’s expense. Viking has no responsibility for any change in travel plans caused by airline delays or for any act, omission or event of the airlines or any other party.
Can I cancel my cruise for a full refund?
Now if they didn’t issue you T&Cs for your second voucher, then you should have some recourse. But I would bet that there were T&Cs on their website at least that applied. This is also where it helps to have cancel for any reason trip insurance. We have an upcoming cruise that was booked under the risk-free guarantee, but if we have to cancel less than two weeks out (which were the terms in effect for us), we will have to rely on our trip insurance to 75% of our money back. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure.
ORLANDO, Fla. — A retired schoolteacher thought she and her friend had booked the trip of a lifetime. She turned to Action 9 after she claims Viking Cruises jacked-up the price of their voyage by nearly $9000 about a week after they booked it. Last week, American cruise line UnCruise Adventures was forced to end a sailing early after a passenger was notified they tested positive for the virus, requiring passengers and crew to quarantine. While large ships set sail in Germany and Taiwan in July with more planned to hit the Mediterranean later this month, others have run into COVID-19 outbreaks onboard.
Cancellation/amendment terms and refunds
Guests can cancel their reservation up to a certain number of days before the departure date to receive a refund. It is important to note that cancellation fees may apply, and the amount of the refund may vary depending on the timing of the cancellation. Viking River Cruises offers a comprehensive cancellation policy that allows passengers to obtain a refund under certain circumstances. If you find yourself needing to cancel your Viking cruise, it’s important to understand the specific terms and conditions outlined in their cancellation policy. The policy varies depending on how far in advance you cancel, with different deadlines and penalties applying. To ensure you navigate the cancellation process smoothly, it is recommended to carefully review Viking River Cruises’ cancellation policy on their official website.
The second thing I noticed on their worry free is that the vouchers are transferable which I typically don’t see on other lines such that might be able to sell them or give them to your say kids. There booking tend to go out 2 years in many cases so if you have 24 months to book and bookings go out 24 months it seems like you have a potential range of 48 months to sail.
If you use the Risk Free Guarantee that Viking had in force at the time you booked, you get a voucher for a future cruise. You have to look at what Risk Free deal was offered on the date you booked your particular cruise as there were different ones depending on the booking date. Every time i request a Guest Invoice to be emailed, one of the attached documents is always my Risk Free Guarantee. Do not depend on what others say they were offered, look at your own document. Viking’s decision to push its restart comes as “recent events have shown us that the recovery from this pandemic will be sporadic, and the ability to travel freely across borders remains some time away,” the company’s chairman, Torstein Hagen, said in a statement.
PAYMENT POLICYA deposit for cruise/land of $500 per person is required to secure a confirmed reservation. When more than one cruise is booked, deposit and payment policies apply per cruise. The final balance is due no later than 90 days prior to sailing but special promotions may require an earlier payment. (Exceptions to this Payment Policy apply for Viking’s World Cruise. Contact your travel agent or Viking for details.) All reservations are subject to cancellation if payments are not received by the due date.
When that was cancelled it turned into a Line of Credit which through some rangling got applied to a booking Next February. I have 2 booked cruises with Viking in 2022 and 2023 with Worry Free Guarantees. I can answer #4 - happened to me last year, and I got a reissued voucher for the same amount. The only big difference I saw between the earlier worry free and the one this year is the 24 hours vs 14 day notification. One was booked last year for next summer and the wording says we can activate the worry free up to 24 hours before the sale. After Action 9 reached out, Gehron said Viking contacted her and offered to only charge each of them $2,200 extra instead of $4,400.
USTOA’s total liability for all consumer claims from customers of Viking is limited to $1,000,000. Complete details of the USTOA Travelers Assistance Program and claim forms may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to or by visiting their website at NOTIFICATIONInformation contained in Viking brochures, websites or advertising materials (“Viking Advertising”) is not an offer or a contract. For complete information on Terms and Conditions for your cruise and related travel, itinerary, liability of Viking, liability limits and all sections mentioned below, refer to the Passenger Ticket Contract.
I never experienced any underhanded or unethical situations as you describe. If you have what you claim about guaranteed cash refunds in writing from Viking , please post it here. What I understand from the story is that the worry free is one and done so to speak.
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